Account Assistance
- Account Validation / Verification
- Add or Remove a Credit Card from your HONK Account
- Apple ID Login and Weird/Unfamiliar Email Listed on Account
- HONK Account or License Plate is Blocked
- How to Add or Remove Vehicles & License Plates from your HONK Account
- How to Delete/Remove Account
App Assisstance
- Blank White Screen While Using App
- Found App Issue/Bug
- How to Change the Language in the App
- How to Download the HONK Mobile App
- How to Enter a Promo Code
- How to Favourite a Zone in the HONK App / Add a Location to My Parking Spots
Contact Info
Extension Help
- Extending a 'Reservation' Session - Where the Location is Entry Controlled or You Scanned In
- Extending a Parking Session - (Original Payment Made Through HONK App)
- Extending a Session - Original Purchase at the Machine
- Extending a Session When Original Payment Made Through Scanning a QR Code / Express Checkout - No Account
- Extending Once The Extension Link Expires / Extending After Session Expiry
- Extension Rate Options Available
Miscellaneous Other Stuff
- Can I Switch Zones Without Paying Again?
- Getting Email Receipt(s) but Never Signed up for HONK or Purchased Parking
- Getting Texts but Never Signed up for HONK or Purchased Parking
- HONK For Help Towing (Not HONKMOBILE Parking App)
- HONK's Privacy Policy
- Machine or Meter Issues
Monthly and Long Term Parking Including Flex/Multi-Packs
- How to Update the Payment Information on your Current Monthly Subscription
- Can't Change Plate Anymore on Long Term Permit or Season Pass
- FlexPass Expiry on Your Passes
- FlexPass Refund or Expiry Extension
- How to Adjust the Vehicle on a Monthly Subscription
- How to Cancel a Monthly Permit (Formerly Subscription)
Parking Tickets
- Can my Receipt be Updated?
- I forgot to pay and received a ticket
- Is There a Grace Period?
- Lost Parking Ticket
- Lost Parking Ticket - How do I pay or deal with it?
- Parking Enforcement and Validating Paid Vehicles (How Does Enforcement Know I Have Paid?)
Purchase / Payment Assistance
Receipts
Reservations
- Cancelling a Reservation (Not Ski Location)
- Changing the Vehicle after Booking a Reservation
- How to Access a Reservations Barcode After Purchase
- How to Add or Remove Vehicles or Plates From Your Reserve n’ Ski Account (Palisades, Solitude, Alta, Brighton, Park City, Heavenly, A-Basin Etc.)
- How to Switch Lots or Resorts for Ski Reservations or Bookings
- I Scanned my Barcode at Entry and the Gate Didn't Open