We know how frustrating it is to encounter a "ZONE NOT FOUND" error when you’re trying to redeem your parking pass. This message typically indicates a temporary connection issue with UBC’s partner verification service.
When you try to use your permit, the HONK app sends a request to UBC's system to verify your authorization.
If UBC’s partner provider experiences a brief service outage, the system cannot confirm your access. When this happens, the zone may appear hidden or unavailable, even if you have a valid permit.
Please connect with Parking Services below for further assistance.
UBC - Parking Contact Information
✉️ Email: parking.support@ubc.ca
📞 Phone: 604-822-6786
🌐 Website: https://parking.ubc.ca/