In order to get a refund for a ski location reservation you have to cancel within the reservation window which is slightly different for each resort.
The generic how-to is listed Here
If you want directions specific to the location you paid please choose from the list of locations Here
If you miss the cancellation window, please make your cancellation request directly to the ski location Here
Each ski locations reserves the right to deny refunds, and refunds are approved on a case-by-case basis.