I wish I could jump in and handle this for you, but Precise ParkLink (West) manages their own ticket disputes and requires drivers to go through them directly.
Since they have the final say on their lots, following the instructions on the ticket is the fastest way to get this looked at.
You can also find their dispute portal here: https://www.parkingsupport.ca/dispute-parking-invoice-alberta. I hope they’re able to get this cleared up for you.
📞 1-877-426-0007